Summary: If it looks like DRM, and smells like DRM, then it IS DRM!
Thinking of buying an Amazon Kindle or Kindle Firefor yourself or as a gift over the holidays? You might want to think again, because Amazon's DRM (Digital Rights Management) policies stink just as bad as everyone else's DRM policies.
Exhibit A:
The Consumerist tells the story of Ryan. Ryan has been a Kindle owner for a year, but for the last month he's been locked out of his Kindle account by Amazon. Here's the kicker:
I no longer have access to the nearly $1000 in Kindle content I have purchased.
And it seems that no one at Amazon can help Ryan:
I have filed a complaint with the BBB, emailed everyone I could at Amazon, called the Customer Service Line, the Kindle "Executive" support line, and Corporate. I have been apologized to by everyone I have spoken to and been told that they have never seen this situation before.
Hmmm, I've heard from quite a few people who have been locked out of their Kindle accounts in the past, but none on this scale. You might also remember when Amazon took the Orwellian step of deleting copies of Animal Farm and 1984 off Kindles with no warning.
The depressing part:
None of them can tell me if I will ever receive the content I have paid.......
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